Shipping & Returns

Shipping Information

At Pisko Textiles, we offer high-quality Alpaca-blend products crafted with care. Here’s what you need to know about our shipping process:

Processing Time:

Orders are typically processed within 1-3 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Rates & Delivery:

Domestic Shipping (Australia):
- Standard Shipping: 3-5 business days
- Express Shipping: 1-3 business days
International Shipping:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
- Shipping rates are calculated at checkout based on your location and the weight of your order.
- Please be aware that international orders may be subject to customs duties, taxes, or fees. These are the responsibility of the customer and vary by country.

Order Tracking:

Once your order is shipped, you’ll receive a tracking number via email. This will allow you to follow your package’s journey from Australia to your doorstep.

We want you to love your Pisko Textiles purchase. If you’re not completely satisfied, we’re here to help.

Return Eligibility:

Items must be returned within 30 days of receipt.
Products must be unused, unwashed, and in their original packaging.
Custom or personalized items cannot be returned unless they arrive damaged or defective.

Return Process:

To initiate a return, please contact our customer service team at [your email] with your order number and reason for return.
Once your return is approved, you will receive instructions on how to send the item back to us. Customers are responsible for return shipping costs.

Refunds:

Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
Please note that original shipping charges are non-refundable.

Exchanges:

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including shipping costs.

Sale Items:

Sale items are final sale and cannot be returned or exchanged unless they are damaged or defective.

Lost or Stolen Packages:

Pisko Textiles is not responsible for lost or stolen packages confirmed to be delivered to the address provided. Please ensure that your shipping address is correct and secure.

Customer Support:

For any questions or concerns regarding your order, please reach out to us at piskotextiles@gmail.com. We’re here to help you!

Thank you for choosing Pisko Textiles. We appreciate your support and are committed to providing you with high-quality Alpaca-blend products.